Zero Tolerance Policy
NTNC strongly stands by the principle of a “zero‐tolerance” approach to any kind of financial mismanagement and fraud, both in its dealing within and outside the organization, and adheres by the Government of Nepal’s financial policies and rules maintained in: The Prevention of Corruption Act, 2059 (2002 A.D); Commission for the Investigation of Abuse of Authority Act, 2048 (1991); Commission for the Investigation of Abuse of Authority Rules, 2059 (2002). Our management is based on zero tolerance of corruption and other prohibited practices. Any kind of violation or impropriety inconsistent to this position shall be fairly investigated and met with disciplinary action.
NTNC maintains strict confidentiality of the person filing a complaint in good faith. Reported complaints are treated confidentially, whether the complaint is well-founded or not. Complainants are encouraged to exercise their right to information, and right to know and be made known, about the conduct and/or misconduct of the organization influencing public interest. NTNC prohibits the deprivation of the complainants and maintains the protection from any intimidation, harassment, threat, discrimination, or other detriment behavior leading to any loss or harm for making a disclosure. Should the complainant feel violated or threatened of any unwarranted treatment in the due process of complaint handling or while making a disclosure, provision for appealing to NTNC's Senior Management, or directly to the Member Secretary, or NTNC's Governing Board of Trustees is in place.
** Read here for more information on NTNC's 'Whistleblowing Provisions'
Grievance Handling Mechanism
All complaints and grievances received by NTNC are handled by the Complaints and Grievance Redressal Committee. Filed complaints and grievances are categorized by type (financial, personnel, environmental/social, etc.) and tracked till closure. The Committee will investigate the complaints and grievances and discuss findings with the Senior Management for review before a final decision is reached. Decision on the complaint and the resolution process and timeline will be conveyed to the complainant. If dissatisfied with the decision, complainants may appeal to a higher authority (like the NTNC's Governing Board of Trustees) and/or undertake legal process. Complaints and grievances related to financial matters shall be handled as per the provisions in Financial Management and Control Manual, 2019 of the Trust.
For incidents and cases underlying considerable complexity, where solicitation maybe required from outside the organization, where a decision cannot be made within a defined period, the Committee will inform the complainant on the complexity of the matter as well the extended time frame required.
** Read here for more information on NTNC's 'Grievance redressal procedure'
** Complaints can also be filed with the Government of Nepal entities through the National Information Commission, and/or Commission for the Investigation of Abuse of Authority.